Proactive management
Patch management, EDR oversight, spam management, desktop optimisation, documentation and remote backup.
INCITE SERVICE
BusinessCare Managed IT
Proactive management, responsive support, security and strategic guidance under one tailored service agreement.
Practical support, designed around your organisation.
INCITE combines local delivery with modern technology standards. We first understand your environment, risks and priorities, then recommend a solution that is clear, supportable and appropriate for Vanuatu.
Our approach can support a fully outsourced environment, complement an internal IT team or deliver a defined improvement project.
Discuss your requirementsServices can include
Remote, phone and onsite support for covered equipment
Service levels and coverage tailored to each organisation
24/7 desktop and server monitoring
Daily preventative maintenance and desktop optimisation
Microsoft and third-party application patch management
Endpoint detection and response management
Integrated helpdesk, ticket tracking and customer portal
Microsoft 365 administration and independent cloud backup
Local, cloud and backup monitoring
Vendor management and regular onsite visits
Technology planning, budgeting and business reviews
Documentation, reporting and virtual CIO guidance
Documentation and ongoing support
Solutions tailored to your organisation
THE BUSINESSCARE MODEL
Four connected capabilities. One accountable technology partner.
BusinessCare aligns INCITE’s success with yours: preventing issues, maintaining the environment, supporting users and planning what comes next.
Network administration
Technology checklists, best-practice reviews, centralised reporting and ongoing network oversight.
Technology strategy
Virtual CIO guidance, technology summaries, design resources, budget planning and business-impact advice.
Responsive support
Helpdesk, remote and covered onsite support, problem isolation, how-to assistance and customer portal access.
BusinessCare is tailored to each organisation. Covered equipment, support hours, response targets, inclusions and exclusions are confirmed in the signed service agreement.
HOW INCITE DELIVERS
A clear path from challenge to dependable solution.
Every engagement is scoped around the organisation’s operational needs, risk, budget and support capability.
Discover
Understand your environment, priorities and current challenges.
Design
Recommend a practical solution with clear responsibilities and outcomes.
Deliver
Implement carefully, communicate progress and minimise disruption.
Support
Document, monitor and improve the solution over its lifecycle.
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Ready for technology that simply works?
Tell us what your organisation needs. We’ll recommend a practical way forward.